Terms of Use

1. Acceptance

By downloading, installing, or using InnerMy (the "App") or visiting https://innermy.com (the "Website") you agree to these terms and to our Privacy Policy. If you do not agree, do not use the App.

2. Who we are

The App and Website are operated by MB „Sylvia labs“, company code 307285042, registered office J. Savickio g. 4-7, LT-01108 Vilnius, Lithuania ("we", "us"). Contact: support@innermy.com.

3. What the App is, and what it is not

InnerMy provides guided audio sessions organised into programs around a habit you want to change, together with a questionnaire-based recommendation, progress tracking, and an account to keep your progress across devices.

4. Eligibility and your account

You must be at least 16 years old, or the age of digital consent where you live if that is higher, to create an account. You are responsible for keeping your login details confidential and for everything that happens under your account. Tell us at once if you believe someone else is using it. You may delete your account at any time from the Profile screen or as described on the Delete your account page.

5. Your license to use the App

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, in accordance with these terms and the rules of the app store you downloaded it from. All rights in the App, including its audio, text, design, and code, remain ours or our licensors'.

6. Acceptable use

You agree not to copy, modify, reverse engineer, resell, or redistribute the App or its content; not to use it in any way that breaks the law; and not to interfere with its operation or security.

7. Purchases and subscriptions

Some features may require a one-time purchase or a subscription. All payments are handled by the Apple App Store or Google Play under their terms. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and can be managed or cancelled in your App Store or Google Play account settings. Refunds are handled by Apple or Google according to their policies; we cannot issue refunds directly. Prices are shown in your local currency in the store before you buy.

8. Your data and content

How we handle your personal data is described in the Privacy Policy, which forms part of these terms. Anything you enter into the App, such as questionnaire answers or notes, remains yours. You grant us permission to store and process it only as needed to provide the service to you.

9. Changes and availability

We may update, change, or discontinue features of the App at any time. We try to keep the App available but do not guarantee uninterrupted or error-free operation.

10. Disclaimer of warranties

The App and Website are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose. We do not guarantee any particular outcome from using the App.

11. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the App. Our total liability for any claim relating to the App is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under applicable law, including consumer rights under the laws of the European Union and the Republic of Lithuania.

12. Termination

You can stop using the App at any time by deleting your account. We may suspend or end your access if you breach these terms or misuse the service. Sections 5, 10, 11, and 14 survive termination.

13. App store terms

If you downloaded the App from Google Play, the Google Play Terms of Service also apply. If you downloaded it from the Apple App Store, the following additional terms apply, as required by Apple:

• These terms are between you and MB „Sylvia labs“ only, not Apple. Apple is not responsible for the App or its content.
• Your license is limited to use of the App on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
• We, not Apple, are solely responsible for maintaining and supporting the App. Apple has no obligation to provide any maintenance or support.
• If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our responsibility.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar law.
• If a third party claims that the App or your use of it infringes its intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement, and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms of agreement when using the App, for example your mobile carrier's data terms.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

14. Governing law

These terms are governed by the laws of the Republic of Lithuania. Disputes will be resolved by the competent courts of Vilnius, Lithuania, unless mandatory consumer protection law in your country of residence gives you the right to bring a claim elsewhere. EU consumers may also use the European Commission's online dispute resolution platform.

15. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Significant changes will be announced in the App. Continued use after a change means you accept the new terms.

16. Contact

MB „Sylvia labs“
J. Savickio g. 4-7, LT-01108 Vilnius, Lithuania
support@innermy.com