Delete your account
Applies to the InnerMy app by MB „Sylvia labs“
You can delete your account and everything linked to it from inside the app, or by emailing us. Either way, it is permanent.
Delete from inside the app
- Open InnerMy and go to Profile.
- Tap Delete account.
- Confirm. You will be logged out and your account is scheduled for deletion.
Or request deletion by email
If you cannot open the app, email support@innermy.com from the address you registered with, with the subject "Delete my account". We will confirm by reply and delete the account within 30 days.
What gets deleted
- Your login details (email address, password hash, or sign-in provider link).
- Your goals, questionnaire answers, and settings.
- Your listening history, progress, and completed sessions.
- Support conversations linked to your account.
What we keep, and why
Purchase records required by tax and accounting law are kept for the period the law requires, and anonymous statistics that cannot identify you are retained. Nothing else survives deletion.
Subscriptions
Deleting your account does not cancel an active subscription, because subscriptions are managed by Apple or Google. Cancel it first in your App Store or Google Play settings, otherwise you may keep being charged.
Timing
Deletion starts immediately and is completed across our systems and backups within 30 days. It cannot be undone, and a new account will start from zero.
Questions
Email support@innermy.com or read the Privacy Policy.