Support
Questions, bugs, or feedback about InnerMy. We answer every message ourselves, usually within two business days.
Email us
support@innermy.comInclude your phone model and app version if you are reporting a problem.
Company
MB „Sylvia labs“
J. Savickio g. 4-7, LT-01108 Vilnius, Lithuania
+370 633 71953
Common questions
Do I need an account?
Yes. Your account keeps your goals, progress, and the place you stopped in a session, so everything is there when you switch phones or reinstall the app.
What is free and what is paid?
Every program includes free sessions you can listen to right away. A subscription unlocks the full library. The exact offer and price are shown in the app before you buy.
How do I cancel a subscription or get a refund?
Subscriptions are managed by Apple or Google, not by us. On iPhone go to Settings, tap your name, then Subscriptions. On Android open Google Play, tap your profile, then Payments and subscriptions. Refund requests also go through Apple or Google.
A session stopped or will not play. What should I do?
Close the app fully and open it again, then tap Try again in the player. If it keeps happening, email us with your phone model, app version, and the name of the session.
How do I restore a purchase on a new phone?
Log in with the same account, then open Profile and tap Restore purchases. Make sure you are signed in to the same Apple ID or Google account you bought with.
How do I delete my account?
Open Profile and tap Delete account, or follow the steps on the Delete your account page.